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At Booktopia, customer satisfaction is our top priority. If your order is damaged, defective, or incorrect, we're here to help.
You may request a return or exchange if:
Important: Returns must be requested within 48 hours of receiving the order and must include clear photos as proof.
Once your return is approved, a replacement or refund will be issued within 5–7 business days. Refunds will be made using the original payment method.
Return shipping costs may be covered by us in case of our error. Otherwise, the customer will be responsible.
If you have any questions about our return policy or need assistance with a return, please contact us: