B O O K T O P I A

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Frequently Asked Questions

Delivery times vary depending on your location in Pakistan. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. For major cities like Karachi, Lahore, and Islamabad, delivery is usually faster (3-5 days). You will receive a tracking number once your order is shipped so you can monitor its progress.
Yes! Booktopia Online PK delivers to all major cities and towns across Pakistan. We use reliable courier services to ensure your books reach you safely, no matter where you are located. Delivery charges may vary based on your location, and you can check the shipping cost during checkout.
Once your order is confirmed and shipped, you will receive an email with a tracking number. You can use this tracking number on our courier partner's website to track your package in real-time. If you have any issues tracking your order, please contact our customer support team.
You can modify or cancel your order within 24 hours of placing it, provided it hasn't been shipped yet. Once your order is in the shipping process, modifications cannot be made. To cancel or modify an order, please contact us immediately at booktopiaonline@gmail.com or call us at +92 339 0126323.
If your order arrives damaged, please contact us within 48 hours of delivery. Take photos of the damaged items and packaging, and we will arrange for a replacement or full refund. We take great care in packaging your books, but if something goes wrong, we're here to make it right.
No, there is no minimum order amount at Booktopia Online PK. You can order as many or as few books as you like. However, please note that shipping charges apply to all orders, and these charges may vary based on your location and order size.
We accept multiple payment methods for your convenience: Cash on Delivery (COD), Credit/Debit Cards (Visa, Mastercard), and Online Banking. Cash on Delivery is available for most locations in Pakistan. All online payments are processed through secure payment gateways to ensure your financial information is protected.
Yes! Cash on Delivery is available for most cities and towns across Pakistan. You can pay in cash when your order is delivered. Please note that COD may not be available for some remote areas, and in such cases, we'll notify you during checkout. There may be a small COD charge added to your order.
Yes, all prices on Booktopia Online PK are displayed in Pakistani Rupees (PKR/Rs.). The price you see is the final price you'll pay, excluding shipping charges which are calculated separately during checkout based on your delivery location.
Yes! We regularly offer discounts and special promotions. You can find discounted books in our "Discounted Books" section, and we often have sales with up to 30% off on selected titles. Subscribe to our newsletter to stay updated on the latest offers, flash sales, and exclusive deals.
Absolutely! We take your security seriously. All online payments are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers. For added security, we recommend using Cash on Delivery if you prefer not to share payment details online.
If your payment fails, please check your card details, ensure sufficient funds, or try a different payment method. If the issue persists, you can always choose Cash on Delivery or contact our customer support team at +92 339 0126323 for assistance. We'll help you complete your order.
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery. The book must be in its original condition, unread, and with all original packaging. Please contact us at booktopiaonline@gmail.com or call +92 339 0126323 to initiate a return. For more details, visit our Return Policies page.
To return a book, please contact our customer service team within 7 days of delivery. Provide your order number and reason for return. We'll provide you with return instructions and a return authorization. Once we receive the book in its original condition, we'll process your refund within 5-7 business days.
Yes, you can exchange a book for a different one within 7 days of delivery, provided the book is in its original condition. The exchange book must be of equal or higher value. If the new book costs more, you'll need to pay the difference. Contact our customer service to arrange an exchange.
Once we receive your returned book and verify its condition, we process refunds within 5-7 business days. For online payments, the refund will be credited back to your original payment method. For Cash on Delivery orders, we'll transfer the refund to your bank account or provide store credit, as per your preference.
If you receive the wrong book, please contact us immediately. We'll arrange for the correct book to be sent to you at no additional cost, and we'll cover the return shipping for the incorrect book. We apologize for any inconvenience and will ensure you receive the correct item as quickly as possible.
Books that have been damaged by the customer, written in, or are not in their original condition cannot be returned. Custom or personalized books are also non-returnable. If you receive a damaged book, please contact us immediately and we'll replace it at no cost to you.
Booktopia Online PK offers a wide variety of books including fiction, non-fiction, academic textbooks, children's books, self-help, biographies, history, science, technology, and more. We continuously add new titles to our collection to ensure we have something for every reader. Browse our categories to explore our full range.
Yes, absolutely! All books sold on Booktopia Online PK are 100% original and authentic. We source our books directly from authorized publishers and distributors. We guarantee the quality and authenticity of every book we sell. If you ever receive a book that doesn't meet our quality standards, we'll replace it immediately.
You can search for books using our search bar at the top of the page. Simply type the book title, author name, or ISBN number. You can also browse by categories, filter by price range, or sort by popularity, price, or newest arrivals. If you can't find a specific book, contact us and we'll try to source it for you.
Currently, Booktopia Online PK operates as an online-only bookstore, which allows us to offer competitive prices and deliver books to customers across Pakistan. However, we're always here to help! You can contact us 24/7 via phone at +92 339 0126323 or email at booktopiaonline@gmail.com for any assistance.
Our customer support team is available 24/7 to assist you. You can reach us via phone at +92 339 0126323, email at booktopiaonline@gmail.com, or use the contact form on our Contact Us page. We typically respond to emails within 24 hours and are always happy to help with any questions or concerns.
Yes! If you're looking for a specific book that we don't currently have in stock, please contact us with the book details (title, author, ISBN if available). We'll check with our suppliers and do our best to source it for you. We'll keep you updated on availability and pricing.